dog or headrest
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Marvelion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://frovin.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me and my dog take the 5 hour drive up to our cabin every few weeks. I've always worried about him trying to jump out of the car when I stop for gas or when I take them out of the car for a rest stop along the way. He's always been good dog, staying in the back seat, but I really wanted that extra insurance that they'd stay. One of my recent trips, I had to jam on the brakes and my little guy went flying around in the back and that was the final straw - I couldn't have something happen to him. I looked at both types of restraints - the over the headrest and the clip into the seatbelt clip and settled on these because I can also use them as a leash when we make our "pit stop". I'm very happy with how they work, though I'm still finding the proper adjustment for him so that they can lie down but not get them under their legs. I think it's more a matter of the dog getting settled in his beds - which is another reason these restraints work well - they don't require me to move the bed around to clip them into the seatbelt clip.
I love this. I just adopted a 3 year old mix breed. He wants to be on my lap at all times. This isn’t safe when I drive so we now have a system. He gets in the backseat. I put his harness on and hook it to his “seat belt”. This goes securely around the headrest and keeps him in the backseat. It also keeps him safe from sudden stops. Last week while driving an old 2 lane highway a truck in oncoming traffic decided he was going to pass. The problem was that I was in my lane and he was heading straight for me. I had no where to go. I slammed on my brakes which allowed him the extra second to get back on his side of the road. Since Murphy had his harness and belt on he was safe and secure in his seat. Remember, DO NOT CONNECT THIS TO YOUR DOG’S COLLAR. ALWAYS USE SOME SORT OF HARNESS!!!
I'm glad we got this style restraint which attaches to the top of the seat around the headrest posts rather than the type which latches into a seat belt buckle. Having the restraint come from above the dog is much neater and avoids tangling up in the dog's legs. Great price and quality. Convenient to leave in the car so we'll have to get another one for another vehicle.
My dog is so small any seatbelts restraints in the pet stores weigh more than she does. I love this one, I have a super soft harness that I attach the restraint to. It is adjustable so my dog can sit or lay down. If I have a passenger I just slide it to the back side of the headrest, there is no need to remove it. For added safety I slip the seatbelt through it.
Totally worth it!. Fasten to back ring on dog harness which gives your pet security and room to move! So glad I had it for a 6 hour car ride!